hidden europe

Exploring cultures and communities – the slow way

Below you find a list a most frequently asked questions. Should you require more information, do not hesitate to contact us via our online contact form.

Can I buy hidden europe at a newsagent or in a bookshop?

There is actually a small number of select bookshops in Europe selling hidden europe. However, we are a small publisher and prefer to have direct contact with our customers. The overheads imposed by high street retailers would more than double the cost of hidden europe. So we prefer to take your orders personally or via our online shop.

I have just subscribed to hidden europe. When will I receive my first issue?

Your first issue will be the one you specified in your order. If this is the current issue, then your first subscription issue is usually dispatched within one or two days after you placed your order. This is also true for gift subscriptions - and indeed the purchase of single copies. Of course, you will receive a confirmation email that includes all details referring to your subscription.

Can I take out a hidden europe subscription for a friend?

Yes you can. Just click here to order a gift subscription online. Of course, we also take your order by phone or email.

Can I order a single copy of hidden europe?

Yes you can. Although hidden europe is usually purchased on a regular subscription basis, we also make provision for those who just want to buy a single copy. You can buy the current issue or a back issue of your choice. Purchasing a single issue of our magazine might take up to two weeks to reach you by post. We will, of course, inform you by email once your order has been shipped. We also sell back issue bundles — often at discounted rates.

Which payment options do you offer?

We offer payment by credit card (VISA, VISA Debit, MASTERCARD, Laser, AMEX), by cheque (for the United Kingdom), by international bank transfer (IBAN and BIC) and by direct bank transfer (for Germany and the United Kingdom). We accept payment in pounds Sterling and Euro. Please note that, unfortunately, we cannot accept VISA ELECTRON.

I would like to pay in US dollars. Is this possible?

Our trading currencies are pound Sterling and Euros. However, if you pay for hidden europe by credit card (Mastercard, Eurocard or VISA), your credit card company will automatically convert these currencies to US dollars. If you want to know how much hidden europe costs in US dollars, use an online service like www.xe.com.

What do I do if I do not receive an issue?

Whilst we make every effort to ensure your subscription issue arrives on time, occasionally issues do go missing or may be delayed. If you have experienced any kind of delay with your issue of hidden europe, please contact us so that we have a closer look at the matter. Of course we shall send you a new copy if necessary.

How can I contact you?

You can contact us

by phone at 0049 30 755 16 128

by fax at 0049 30 715 22 870

by email at subscriptions@hiddeneurope.co.uk

or send us a letter:

Nicky Gardner and Susanne Kries
hidden europe
Geraer Str. 14-c
D-12209 Berlin

How can I change my contact details?

Just phone us at 0049 30 755 16 128 or send an email to subscriptions@hiddeneurope.co.uk to notify us about the changes.

How do I know that your online payment system is secure?

Our site has a GeoTrust Server Certificate to safeguard your online transactions which uses 128-bit SSL encryption. Credit card payments are processed by RBS WorldPay, which is part of The Royal Bank of Scotland Group.

What happens with the personal information I give to you in the ordering process?

Your privacy is important to us. Your personal details will not be sold or traded, and will only be used to send you requested information. Please click here to read our Privacy Notice.

What happens if I want to cancel my subscription to hidden europe?

Should you find that hidden europe is not for you after all, simply contact us and cancel your subscription. Of course we shall give you a full refund of any remaining money.

I cannot change to my preferred currency. Although I click on "Pounds Sterling", the prices are still displayed in Euros.

Please make sure that you have Javascript installed in your browser. To check this, just have a look at your browser's settings. Of course, we are also very happy to help you by taking your order by phone (+49 30 755 16 128) or fax (+49 30 715 22 870). If you want to send your order by fax, just click here to download our order form (this is a pdf file).

Do you have other products beyond the printed magazine?

Yes, we have an electronic newsletter, to which you subscribe for free. It is circulated about twice or thrice a month. You can see our e-news archive here.

How do I subscribe to the electronic newsletter?

You can subscribe to the hidden europe newsletter via our webpage by clicking here.

I do not know what "pdf file" means. Which programme do I need in order to read the pdf articles and the order form that can be downloaded for free on your webpage?

In order to read and print a pdf file (this is the format of our downloadable articles) you need the Adobe Reader which you can download here for free.

Can hidden europe be shipped to any address?

We will ship to most regular mailing addresses. And that includes PO Box Numbers too. There are just a very limited number of countries where our experience is that postal services are not utterly reliable. If we feel that your order risks non-delivery, we may contact you to discuss alternative delivery methods (e.g. by courier). In such instances, we may ask you to meet the additional costs. In cases of extreme difficulty, we reserve the right to decline to accept all or part of your order. In such cases we would of course give you a refund.